Q&A Webinar - Matthew Luken, UX Design Director - Accessibility (A11Y) and Platforms, Vice President at U.S. Bank

About Matthew Luken

Matthew Luken is a fervent User Experience and Service designer, digital strategist, and critical thinker. Matthew is currently the UX Design Director for Accessibility and Platforms, Vice President at U.S. Bank. 

In this Q&A webinar, you will learn:

• An overview of U.S. Bank's rollout of Deque tools
• The cost of fixing accessibility defects are U.S. Bank at each stage of the software development lifecycle (SDLC)
• Accessibility value stream process at U.S. Bank
• Deque tool comparison/validation
• Accessibility program best practices and strategies at U.S. Bank

Watch Below:

Jump to specific parts of the video using our chapters list:

• 00:05 Enterprise Deque Accessibility Tool Rollout Plan
• 06:20 Overview of success of the rollout plan
• 08:30 Cost to fix accessibility defects
• 09:40 Accessibility value stream process
• 11:50 Deque Tools Comparison/Validation
  Q & A
• 16:30 Question: What policies did your team take before implementing tools and training?
• 18:49 Question: What was the end goal for your developers when they just started with accessibility?
• 21:13 Question: How did you gather the accessibility data and metrics of you and your team?
• 23:11 Question: What is the biggest hurdle for the adoption of accessibility?
• 24:37 Question: Please describe your integration with internal bug tracking tools
• 26:32 Question: How did you justify the costs of the Deque Tools?
• 28:42 Question: How has it been helpful to have accessibility sit under UX at U.S. Bank?
• 32:14 Question: How do you keep the process of accessibility going when using offshore development or 3rd party vendors?
• 34:23 Question: How do you scale accessibility at an enterprise level?
• 36:37 Question: What are some steps or mistakes you wished you wouldn't have made looking back on things?
• 39:26 Question: Do you have a design system at U.S. Bank?
• 41:27 Question: How many dedicated accessibility employees do you have at U.S. Bank?
• 42:07 Question: How did the accessibility policy come about at U.S. Bank?
• 42:55 Question: Do you foresee any other strategies for measurement once teams become more self-reliant?
• 45:04 Question: Which component of your site has been most challenging to remediate for accessibility?
• 46:57 Question: What type of training are you doing for your teams?
• 50:17 Question: With COVID-19 changing banking to remote, is your team working on offline accessibility such as kiosks and hardware?
• 51:11 Question: How do you sell accessibility to leadership?