Customer Service for People with Disabilities

Providing accessible customer service is about making each customer feel welcome and respected. To do this, your team of customer service representatives need to be trained on how to communicate respectively and provide equal access for customers with disabilities. 

Customers with disabilities are simply: customers. They may have different ways of communicating with you or performing tasks, various tools to assist them, and certain adjustments or accommodations to help them do things with greater ease. You may also do things a little bit differently when interacting with customers with disabilities. But the heart of the interaction is unchanged: customers come to you for services, and your job is to help them.

This webinar will provide you with the information you need to deliver a great customer service experience. Attendees will learn how to:

• Identify etiquette principles for respectful interactions.
• Recognize appropriate language to use.
• Effectively and respectfully respond when you are approached by customers with different types of disabilities.
• Develop strategies for providing equal access to customers with disabilities.
• Identify strategies and auxiliary aids for effective communication.

Watch Below:

Jump to specific parts of the video using our chapters list:

• 0:00 Introduction
• 5:53 Top Tips for Interacting with People With Disabilities
• 10:39 Language Guidelines
• 14:46 Customer Personas
• 24:45 Creating Accessible Customer Experiences
• 32:23 Q & A

It's estimated that over 1 billion people worldwide have some type of disability. Ensure that you are creating positive customer experiences with Deque University's Customer Service for People with Disabilities online course.