By: Preety Kumar
Federal Agencies are uniquely positioned to impact accessibility for persons with
disabilities as an integral part of product quality. In fact, with the volume of traffic
received by Federal Agency websites (3.49 Billion visitors over the last 90 days
according to analytics.gov), a fast, productive and relevant online experience is crucial
to fulfilling the mission of the agencies.
Recognizing this, the U.S. Digital Service created a Digital Services Playbook with 13
key “plays” to help the government build and deliver effective digital services. While the Digital Service Plays only explicitly call out accessibility once, I think the way they are written still encompasses the spirit of making public applications accessible to people with disabilities.